HOW TO LODGE COMPLAINT AGAINST BANKS IN NIGERIA
To lodge a complaint against a bank in Nigeria, you can follow these steps:
1. Contact the Bank: Start by contacting your bank’s customer service department to express your complaint and seek resolution.
2. Use Their Internal Complaint Process: Most banks have an internal complaint resolution process. Follow their instructions to escalate your complaint within the bank.
3. Submit a Written Complaint: If your issue remains unresolved, submit a written complaint to the bank’s head office or relevant regulatory authority, such as the Central Bank of Nigeria (CBN).
4. Contact the Consumer Protection Department: Reach out to the Consumer Protection Department of the Central Bank of Nigeria (CBN) with your complaint. You can find their contact information on the CBN’s official website.
5. Ombudsman: If your complaint still isn’t resolved, you can approach the Financial Ombudsman (Bank Ombudsman) designated by the Central Bank of Nigeria for further assistance.
6. Legal Action: If all else fails, you may consider legal action through the appropriate legal channels.